Returns + Exchanges

 

For returns, please email info@vbyvye.com for detailed instructions. Please include your order number and the reason for your return.

If you are not satisfied with your purchase, you may return it within 14 days after the delivery date posted by the carrier. The merchandise must be in new/unworn condition and include the pouch and cleaning cloth it came with. You, the customer, are responsible for the shipping cost to return the merchandise.

In the unlikely event that the merchandise you bought arrives damaged, you may return the merchandise to us and we will provide a replacement or a refund depending on your preference. You will not be responsible for the shipping cost of returning damaged merchandise.

If you are returning an item that was shipped internationally, you are responsible for all shipping costs and duties.

 

RETURN REQUIREMENTS


~Merchandise must be returned within 14 days of delivery.
~Merchandise must be in new/unworn condition with pouch and cleaning cloth included.
~Merchandise that is worn or with missing content may be subject to a 15% restocking fee.
~International orders are only eligible for refunds and not exchanges at this time.

 

REFUNDS


All refunds are processed back to the customer’s original form of payment. You will receive a confirmation regarding the refund details. Please allow for 3 business days for the credit to be reflected back on your account. Timing will vary depending on the form of payment and the financial institution. The original shipping charges are non-refundable.

 

EXCHANGES

We currently do not offer exchanges for items that arrive in good condition. If you do not want the item you purchased, please return it and we will refund the payment. If you would like a different style instead of what you ordered, we ask that you return it and order the alternate style as a separate transaction.

 

INCORRECT / DAMAGED ITEM


If you receive an incorrect or damaged item, please contact us right away and we will resolve the issue. All damaged items will be inspected upon return. We reserve the right to request photos of the damaged item before we authorize the return.